: Provoding customer support based on the requirements of the client.
Taking calls of engineers, solve their quaries, ordering correct part.
Attending escalation calls apart from taking normal calls.
Conveying the client requirements to the team with regards to the process.
Attaining daily, weekly and monthly targets specified by the process.
Adhering to the schedule as prescribed by the TL.
Providing the feedback to the process manager at the end of the day.
Establisghing work plans.
Presentation of proposal for business developments.
Overseeing the quality of the deleverables.
Crown is a global IT solutions & services company providing technology consulting, talent sourcing, and human resource management solutions to Fortune 1000 companies, with a strong domain focus. These solutions are vertically integrated and delivered through a client intensive relationship based engagement & global delivery model.
Established in 2002, Crown Solution is headquartered in Chennai, India with nationwide branch offices and subsidiaries in Singapore and Australia. Crown builds, manages and supports a wide range of highly scalable and flexible business functions, supplying cost-effective, quick turnaround solutions for our customers.
Crown’s resourcing solutions include contingent staffing, talent sourcing, managed services programs, vendor management systems and recruitment process outsourcing. Human Resource management solutions comprise the payroll and end to end post recruitment lifecycle management services.
Crown is an ISO 9001:2008 QMS (Quality Management System) standards compliant certified organization keeping track of processes, deliverable quality, performance metrics and customer satisfaction indexes. It provides a platform for continual performance improvement.
Functions : IT
Industries : ITES/BPO
Skills/Roles I hire for: Bpo, Fresher, Customer Service, Customer Support, Tech Support, Voice Process, International Bpo
level Hiring For: Junior Level, Mid Level, High Level
Calibrated Healthcare Network is hiring for IT Analyst with 3+years of work experience and should be comfortable working in rotational shifts. Graduation is must with excellent communication skills.
• Experience of Cisco ESA/WSA (Ironport) is preferred • Experience of Palo Alto Firewall configuration
Basic Networking Data Backup Process Tally Software Installation Windows , Winrar Software Installation MALE
Technical Support,Windows Support,Server Support,Exchange Server,Active Directory -Minimum 1yr International Technical Support Voice experience. -Salary upto 5.8 Lac + incentives -5 days working Sarfraj - 9999300435
HIRING FOR TECHNICAL CONSULTANT (HIMANSHU - 8700137364 )
Employment type Permanent Industry of the Employer IT - Software Department / Functional Area of the Job Application Programming / Maintenance, General / Other Software
•TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK. TSEs should have the ability to handle multiple chats simultaneously. •Responsible to provide timely and effective resolutions to our clien
HelpDesk Analyst Tech Support IT Helpdesk Trouble Shooting Customer Support, IT Equipment Purchase
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