Urgent Opening For Desktop Support Engineer L2 Position in Kolkata

Urgent Opening For Desktop Support Engineer L2 Position in Kolkata

2COMS Consulting Private Limited
Kolkata
1 - 3 Years
125000 - 200000 INR

Job Description


Roles and Re
Hi,
Greetings from 2Coms Consulting Pvt. ltd
We would like to introduce ourselves as the hiring partner of one of our Client (Tier 1 Company)
Urgent Opening For Desktop Support Engineer L2 Position in Kolkata
Experience Required: 1 Year - 2 years
Salary: 17K / Month (Negotiable)
Notice Period: Candidate should join within 30 Days
Job Location: Kolkata (Client Site)

  • JD

Troubleshooting & fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L2 level issues
Creating OS images to reduce the OS deployment time
Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop Hardware
Escalation handling & Knowledge of DHCP and DNS .. function of DORA process..
Desktop /Laptop Inventory management
Coordinating with Asset tracker for maintenance of Asset Management
Mentoring FMSs teams unresolved issues
Leading the FMS Team in absence of Team Leader
Ability to quickly analyze & diagnose technical problems
Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
Problem determination and resolution within SLA's
Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
Good troubleshooting knowledge on Win10.
  • Good troubleshooting knowledge on Desktop & Laptop.
  • Address user tickets regarding MS Office, hardware, software and networking
  • Good Knowledge on AV, windows patching & security application.
  • Basic knowledge on citrix client, VPN client, LAN & WIFI

Relevant Experience- (1-2 years)
Excellent Communication skill
Minimum percentage- 50%(All Course)
Year Gap- Max 2 year in whole carrier
No Distance/Correspondence/Open Schooling course are allowed.
Ready to work in 24*7 shift.
Interested candidates can forward their resumes [HIDDEN TEXT] or call 7008997691/7854086016
Thanks and Regards
Sakti Nibedita Panda..
Email: - [HIDDEN TEXT]
Call: - 7008997691/7854086016sponsibilities
Desired Candidate Profile
Perks and Benefits

2COMS has gained a rich diversified experience in handling various types of HR solutions and services ranging for Recruitment Solutions, Contract Staffing, Flexi Force, Payroll Outsourcing , Skill Development, Recruitment Process Outsourcing in various Industries

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