Urgent Hiring For Service Desk L1 At a leading MNC in Faridabad

Urgent Hiring For Service Desk L1 At a leading MNC in Faridabad

2COMS Consulting Private Limited
Faridabad
2 - 4 Years
100000 - 200000 INR

Job Description


Greetings from 2coms.
We are currently hiring for A Leading MNC in Faridabad
For Further Details check the information below:
JOB DESCRIPTION
Service Desk L1

  • Track & Manage all IT tickets received in India's IT environment and serve as single window services for coordination & communication at all levels.
  • Phone calls and email shall be responded to within the SLA
  • Perform proactive and reactive troubleshooting to effectively identify users query/question/doubt received through call, email or chat and help them with appropriate methods either by logging query on their behalf in Service now or providing the updates on existing tickets.
  • Understanding of Call Categories (CI Type)
  • Managing escalations
  • Handling user queries and update
  • Timely involvement of stake holders and escalation

JOB REQUIREMENT
1. Minimum 2years experience needed in SERVICE DESK.
2. Good Communication Skill is needed.
3. Graduate is a must. From a Regular Institute.
4. Aggregate of 10th, 12th & graduation Must be 50% or above.
5. Must be flexible to work in rotational shift.
6. Must be Flexible to work on Saturdays
7. Knowledge on reporting and MIS
NOTE
Salary : 10500 NTH + Pf & ESI
6 Days working
Cabs will be provided
LOCATION : Faridabad
Interested Candidates Mail your resume to [HIDDEN TEXT]
For more information call at 6363119456
Thanks,
Regards,
HR AIMAN

2COMS is a Human Supply Chain Management company. With over 2500+ employees and more than 7 branches, we offer a wide variety of services, connecting more than 4000 professionals with over 70 clients every day.

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