Urgent Hiring For Service Desk_faridabad For Reputed MNC

Urgent Hiring For Service Desk_faridabad For Reputed MNC

2COMS Consulting Private Limited
Faridabad
2 - 7 Years
50000 - 200000 INR

Job Description


Urgent Hiring for Service Desk _Faridabad for Reputed MNC
Hi,
Greetings from 2coms!!
Urgent Hiring for Service Desk _Faridabad for Reputed MNC
JD:
Track all IT tickets received in India's IT environment and serve as single window services for coordination & communication at all levels.
Phone calls and email shall be responded to within the SLA
Conductproactive and reactive troubleshooting to effectively identify users query/question/doubt received through call, email or chat and help them with appropriate methods either by logging query on their behalf in Service now or providing the updates on existing tickets.
Understanding of Call Categories (CI Type)
Managing escalations
Handling user queries and update
Timely involvement of stake holders and escalation
Knowledge on reporting and MIS
Years Of Experience: 2 yrs
Notice Period: Max 15 days. Also those who can negotiate with the notice period can apply.
Good communication in English is a MUST.
Regards
Sriya

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