Urgent Hiring For Helpdesk Coordinator/service Desk_ Kolkata For Reput

Urgent Hiring For Helpdesk Coordinator/service Desk_ Kolkata For Reput

2COMS Consulting Private Limited
1 - 6 Years
60000 - 125000 INR

Job Description

Greetings from 2coms!!
Urgent Hiring for Helpdesk Coordinator/Service Desk_ Kolkata for Reputed MNC
Only point of contact to the customer/users for all IT related requirements.
Take calls/incidents, service requests, queries, change requests from users
Log Tickets in the Service Desk Tool on behalf of users calling helpdesk over phone.
Log Tickets with the correct category, severity, problem description, & user information.
Route the calls to the appropriate support team and vendors for resolution.
Escalate issues / tickets which are going beyond the agreed service levels.
Escalate cases pertaining to vendors non-performance or delays.
Escalate problems pertaining to users non-availability or non-cooperation.
Track all the issues and send status updates on the progress.
Update users on the status of the incidents reported on regular intervals.
Share scheduled and necessarry reports to management as and when required.
Years Of Experience:1 yr
Notice Period: Max 15 days. Also those who can negotiate with the notice period can apply.
Good communication in English is a MUST.

Best job recruitment firm in India - 2COMS. As India's leading staffing & recruitment company, we offer services like staffing, payroll outsourcing & RPO & more.

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