Unit Head

Unit Head

Shoppersstop
8-12 years
1000000 - 2500000 INR

Job Description



Job Description :

Key Accountabilities/Responsibilities
The most important end-results for which an incumbent would be held responsible at the end of the year.
Topline Growth
  • Regular review of Business and workout strategies on week basis.
  • Focus on Private Brands to boost sales.
  • Monitoring the business and availability of top 10 departments.
  • Strategy to increase Market Share.
  • Increase Customer entry through incentives during off peak Customer Entry time and Tie-ups for customer crossover.
  • Improve Stockturns.
  • Strategy for improvement in percentage of First Citizen Silver and gold sales.
  • Organizing and implementing sales programmers and brand strategies.
  • Strategies to Improve cash-memo and quantities.
  • Section wise Manpower allocation as required.
  • Customer Retention.
  • Align Visual Merchandise to Sales plans to boost sales.

Omni Channel Business
  • Ensuring clear communication and understanding of Omni-channel business, its business impact and benefits to all team members on regular basis for increasing associate involvement.
  • Push maximum number of app downloads in the store.
  • Smooth inventory sharing for online orders.
  • Facilitating picking accuracy.
  • Fecilitating smooth exchanges/returns for a hassle free after sale experience.

Store Processes & Audit
  • Responsible for conserving and protecting assets by Managing assets judiciously for higher asset turnover.
  • Regular stock take of Assets.
  • Perpetual Inventory Control system.
  • Ensure all assets buying as per plans and approvals.
  • Responsible for conserving and protecting assets by Managing assets judisiously for higher asset turnover.
  • Corporate Governance at the unit level encompassing all legal and statutory requirements.
  • Ensure that security system are followed and awareness of security procedures.
  • Ensure housekeeping standards are maintained and replenishment followed
  • Crisis handling.
  • Set monitoring process for target review and sensitise CCA's to identify customers seeking help.
  • Ensure that laid out policies and procedures are followed.

Maintain and Improve Service Standards
  • Development of Customer Service Processes and Facilities.
  • Improving Customer Service Index
  • Ensure that the departments are kept customer friendly to enable them buy without human intervention
  • Ensure that all standard operating procedures and systems are followed
  • To ensure that Seconds per items(SPI) is at the minimum (15 seconds)
  • To ensure that manpower is available as per A, B, C categorisation of the departments
  • To ensure that the stipulated quality and time lines are maintained for alterations
  • To ensure soliciting customer feedback forms, ensure action on the floors and reply back within 72 hours
  • Ensure Product training for all CCA's
  • Ensure that exchanges are minimum and within norms.

Leading People
  • Development and training of unit team
  • Motivation and counselling
  • Improve productivity through Manpower Allocation
  • Improve Employee Satisfaction Index
  • Employee relations
  • Fair appraisals process and review
  • Work discipline
  • Setting KRA's for the team and ensure support to achieve it
  • Certified trainer for RSS and ACE

Improve Profitability & Resource Management
  • Defectives handling :Ensure action on defective pieces from customer/vendors on a weekly basis. Ensure action on shop soiled merchandise periodically
  • Loss prevention and shrinkage control
  • Ensure high margin merchandise is given priority to sell
  • Optimise maintainance costs and negotiate AMC's
  • Control costs and expense.

Maintain & build PR and Business Relations
  • Drive and initiate local schemes and promotions in the store
  • Business relations and negotiations for the store
  • Media Relations

Strategies sales plans Budgeting & control
  • Ensure documentation and communicating market development and business trends for future planning
  • Competition mapping - Monitoring competition to study their products, prices, merchandise, customers and opportunities
  • Ensure learning from business, customers and employees are documented and consider them while planning for the coming season.
  • Ensuring space returns
  • Budgeting
  • Preparation, analysis and review of Reports
  • Review of expenses and PICS every fort night

Responsible for Store Image
  • Organizing and implementing brand building strategies.
  • Ensure that standardized systems of stacking and stocking are followed
  • Ensure that the guildelines given by VM are followed.

Role :

Key Accountabilities/Responsibilities
The most important end-results for which an incumbent would be held responsible at the end of the year.
Topline Growth
  • Regular review of Business and workout strategies on week basis.
  • Focus on Private Brands to boost sales.
  • Monitoring the business and availability of top 10 departments.
  • Strategy to increase Market Share.
  • Increase Customer entry through incentives during off peak Customer Entry time and Tie-ups for customer crossover.
  • Improve Stockturns.
  • Strategy for improvement in percentage of First Citizen Silver and gold sales.
  • Organizing and implementing sales programmers and brand strategies.
  • Strategies to Improve cash-memo and quantities.
  • Section wise Manpower allocation as required.
  • Customer Retention.
  • Align Visual Merchandise to Sales plans to boost sales.

Omni Channel Business
  • Ensuring clear communication and understanding of Omni-channel business, its business impact and benefits to all team members on regular basis for increasing associate involvement.
  • Push maximum number of app downloads in the store.
  • Smooth inventory sharing for online orders.
  • Facilitating picking accuracy.
  • Fecilitating smooth exchanges/returns for a hassle free after sale experience.

Store Processes & Audit
  • Responsible for conserving and protecting assets by Managing assets judiciously for higher asset turnover.
  • Regular stock take of Assets.
  • Perpetual Inventory Control system.
  • Ensure all assets buying as per plans and approvals.
  • Responsible for conserving and protecting assets by Managing assets judisiously for higher asset turnover.
  • Corporate Governance at the unit level encompassing all legal and statutory requirements.
  • Ensure that security system are followed and awareness of security procedures.
  • Ensure housekeeping standards are maintained and replenishment followed
  • Crisis handling.
  • Set monitoring process for target review and sensitise CCA's to identify customers seeking help.
  • Ensure that laid out policies and procedures are followed.

Maintain and Improve Service Standards
  • Development of Customer Service Processes and Facilities.
  • Improving Customer Service Index
  • Ensure that the departments are kept customer friendly to enable them buy without human intervention
  • Ensure that all standard operating procedures and systems are followed
  • To ensure that Seconds per items(SPI) is at the minimum (15 seconds)
  • To ensure that manpower is available as per A, B, C categorisation of the departments
  • To ensure that the stipulated quality and time lines are maintained for alterations
  • To ensure soliciting customer feedback forms, ensure action on the floors and reply back within 72 hours
  • Ensure Product training for all CCA's
  • Ensure that exchanges are minimum and within norms.

Leading People
  • Development and training of unit team
  • Motivation and counselling
  • Improve productivity through Manpower Allocation
  • Improve Employee Satisfaction Index
  • Employee relations
  • Fair appraisals process and review
  • Work discipline
  • Setting KRA's for the team and ensure support to achieve it
  • Certified trainer for RSS and ACE

Improve Profitability & Resource Management
  • Defectives handling :Ensure action on defective pieces from customer/vendors on a weekly basis. Ensure action on shop soiled merchandise periodically
  • Loss prevention and shrinkage control
  • Ensure high margin merchandise is given priority to sell
  • Optimise maintainance costs and negotiate AMC's
  • Control costs and expense.

Maintain & build PR and Business Relations
  • Drive and initiate local schemes and promotions in the store
  • Business relations and negotiations for the store
  • Media Relations

Strategies sales plans Budgeting & control
  • Ensure documentation and communicating market development and business trends for future planning
  • Competition mapping - Monitoring competition to study their products, prices, merchandise, customers and opportunities
  • Ensure learning from business, customers and employees are documented and consider them while planning for the coming season.
  • Ensuring space returns
  • Budgeting
  • Preparation, analysis and review of Reports
  • Review of expenses and PICS every fort night

Responsible for Store Image
  • Organizing and implementing brand building strategies.
  • Ensure that standardized systems of stacking and stocking are followed
  • Ensure that the guildelines given by VM are followed.

About Shoppersstop

Shoppers Stop is an Indian department store chain, owned by the K Raheja Corp. There are 86 stores across 40 cities in India, with clothing, accessories, handbags, shoes, jewellery, fragrances, cosmetics, health and beauty products, home furnishing, and decor products.

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