Triage Specialist

Triage Specialist

Wipro Limited
Other India
0 - 50 Years
Not Specified

Job Description


Wiprovalues students who have a genuine passion for technology and a desire to workin a customer centric environment. AtWipro, we know that the future of our success tomorrow lies in the investmentsthat we are making in career paths for students from local US colleges anduniversities.
There is an immediateneed to fulfill the full time role of Triage Specialist in Austin, TX. As a Triage Specialist you will attempt to reproduce bugs on betaapplications, identify their priority, and direct to the engineer point ofcontact.
Responsibilities Include:

  • Investigate productquality of beta applications and communicate product launch risk and severityof issues to partners
  • Develop test cases andscenarios in order to pinpoint the root cause of product bugs
  • Follow detailedprocesses and workflows in order to provide world class support to engineeringteams
  • Effectively andconcisely communicate resolution, technical resolution, workarounds, or productconfusion to bug reporter and/or engineering teams (bug reporter can range froma peer to a VP)
  • Partner with productsupport group specialists to identify solutions to advertising bugs and productconfusion
  • Work queues of bugreports generated on internal apps to ensure a strong final product for publicrelease
  • Reproduce reported bugsto ensure engineers have a comprehensive, detailed report in order to fix bugsmost effectively
  • Meticulously documentfindings

Wipro Limited

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