Trainer / Voice & Accent Trainer / Soft skill Trainer / Process trainer

Trainer / Voice & Accent Trainer / Soft skill Trainer / Process trainer

Obtenir Solutions Private Limited
Hyderabad / Secunderabad
2 - 5 Years
Not Specified

Job Description

Roles and Responsibilities
·         Plans, conducts, coordinates and implements a comprehensive training program for new hires, existing staff and individuals who seek one-on-one assistance
·         Improves training effectiveness by developing new approaches and techniques
·         Liaise with managers to determine training needs and schedule training sessions
·         Design effective training programs 
·         Conduct coaching, workshops, individual training sessions etc.
·         Prepare instruction material such as module, summaries, videos etc.
·         Support and mentor new employees
·         Conduct evaluations to identify areas of improvement
·         Monitor employee performance and response to training
·         Devise technical training programs according to organizational requirements
·         Produce training schedules and classroom agenda
·         Determine course content according to objectives
·         Prepare training material for effective training delivery
·         Execute training sessions, webinars, workshops etc. in groups or individually
Education & Experience
·         Graduates
·         3+ years of experience in contact center.
·         2+ years of experience as a trainer in contact center (Customer sales and service training experience)
·         Excellent communications & presentation skills (oral and written), as well as ability to motivate, teach and inspire staff

Location : Uppal. 
Industry: BPO- BFSI. 

Thanks & Regards

Obtenir Solutions Pvt Ltd

About Recruiter



Functions : Customer Service/Call Centre/BPO, IT

Industries : ITES/BPO, IT/Computers - Software, Other, KPO/Analytics

Skills/Roles I hire for: Angular Mobile Developer, Android JS, Iphone, IOS, Phonegap, Ionic, Software Engineer

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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