Roles and Responsibilities
· Plans, conducts, coordinates and implements a comprehensive training program for new hires, existing staff and individuals who seek one-on-one assistance
· Improves training effectiveness by developing new approaches and techniques
· Liaise with managers to determine training needs and schedule training sessions
· Design effective training programs
· Conduct coaching, workshops, individual training sessions etc.
· Prepare instruction material such as module, summaries, videos etc.
· Support and mentor new employees
· Conduct evaluations to identify areas of improvement
· Monitor employee performance and response to training
· Devise technical training programs according to organizational requirements
· Produce training schedules and classroom agenda
· Determine course content according to objectives
· Prepare training material for effective training delivery
· Execute training sessions, webinars, workshops etc. in groups or individually
Education & Experience
· 3+ years of experience in contact center.
· 2+ years of experience as a trainer in contact center (Customer sales and service training experience)
· Excellent communications & presentation skills (oral and written), as well as ability to motivate, teach and inspire staff
Functions : Customer Service/Call Centre/BPO, IT
Industries : ITES/BPO, IT/Computers - Software, Other, KPO/Analytics
Skills/Roles I hire for: Angular Mobile Developer, Android JS, Iphone, IOS, Phonegap, Ionic, Software Engineer
level Hiring For: Junior Level, Mid Level, High Level, Top Management
Dear Candidate Greetings from Hucon Solutions. We have Openings For Customer support & Technical Support (Voice/Non voice) in Top MNC's Vioce process Non-voice process Semi-voice process
Domestic process/ Bpo / Customer Support / Hindi mandatory /Excellent communication/Graduates/Experienced sal upto 4.8LPA/Freshers can also apply
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Technical Support Executive - Server Support - Active Directory - Exchange Server Salary upto 5.8lpa + incentives 5 days working Cabs Sarfraj- 9999300435
We are looking to add talented Recruiters who have prior IT,ITES, BPO Hiring experience to join our team. As acquiring talented people is getting harder, your position will play a crucial role for our company to stay competitive in the market.
Outbound Sales Location - Gurgaon Salary - 15k to 20k Shift - General (5days) Qualification - Graduate Comm skill - Good & excellent Experience - Fresher & experience Call HR Shalini 7428437368 or share the resume at [HIDDEN TEXT]
Urgent hiring for international voice process salary - 25k to 30k 5 days working both side cab process - Tech support, Language Interpreter, Caption call Need- Fulent English Communication
• Responding promptly to customer inquiries. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests.
Job description: Excellent Communication & negotiating skills. In depth knowledge about Commercial & Residential Investments. Effective Public Speaking ability. Efficient planning and coordination of activities. Excellent Time Management
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