Job Purpose (Job Summary): To service/process/respond to requests received and work as part of a team to ensure that relevant tasks are prioritized, actioned and completed accurately and on time.
Key Responsibilities / Duties:
- Work as part of a team, ensuring SLA's (Service Level Agreement)/All relevant regulations are met and maintained, escalating issues to Supervisors / Team Managers.
- Process and respond to requests received, ensuring accuracy and timeliness. Raising issues where necessary to supervisor.
- Provide cover for other team members in their absence and assists other areas, as required.
- Contribute to overall team progress via team meetings / ideas / initiatives / training and development.
- Escalate issues and breaches to relevant parties in a timely manner.
- Check other team member's output to ensure accuracy, in a timely manner in line with regulatory deadlines/internal service standards.
- Accurately Process all requests and client instructionsrequests within the established time frames.
- Ability to document the procedures develop training plan and other relevant documentation.
- Accurately verify all requests within the established time frames.
- Other duties and special projects as assigned.
- Respond to basic, Intermediary and advanced/complex questions/queries from other teams independently and do some ground work on complex problems and report to supervisors for escalation
Work Experience / Knowledge: 0-6 Months of Experience (Good to have)
Skills / Other Personal Attributes Required: - Good communication skills (verbal/written)
- Must be able to analyse and interpret detailed client instructions.
- Ability to document the procedures from time to time.
- Ability to work independently in a high-pressure environment.
- Effective computer skills and attention to detail.
- Process driven approach with a strong emphasis on compliance with rules and regulations
Formal Education: (minimum requirement to perform job duties)
BCom Graduates
Disclaimer:Job Purpose (Job Summary): To service/process/respond to requests received and work as part of a team to ensure that relevant tasks are prioritized, actioned and completed accurately and on time.
Key Responsibilities / Duties:
- Work as part of a team, ensuring SLA's (Service Level Agreement)/All relevant regulations are met and maintained, escalating issues to Supervisors / Team Managers.
- Process and respond to requests received, ensuring accuracy and timeliness. Raising issues where necessary to supervisor.
- Provide cover for other team members in their absence and assists other areas, as required.
- Contribute to overall team progress via team meetings / ideas / initiatives / training and development.
- Escalate issues and breaches to relevant parties in a timely manner.
- Check other team member's output to ensure accuracy, in a timely manner in line with regulatory deadlines/internal service standards.
- Accurately Process all requests and client instructionsrequests within the established time frames.
- Ability to document the procedures develop training plan and other relevant documentation.
- Accurately verify all requests within the established time frames.
- Other duties and special projects as assigned.
- Respond to basic, Intermediary and advanced/complex questions/queries from other teams independently and do some ground work on complex problems and report to supervisors for escalation
Work Experience / Knowledge: 0-6 Months of Experience (Good to have)
Skills / Other Personal Attributes Required: - Good communication skills (verbal/written)
- Must be able to analyse and interpret detailed client instructions.
- Ability to document the procedures from time to time.
- Ability to work independently in a high-pressure environment.
- Effective computer skills and attention to detail.
- Process driven approach with a strong emphasis on compliance with rules and regulations
Formal Education: (minimum requirement to perform job duties)
BCom Graduates
Disclaimer: