Technologist I,Voice Communications Engineer,Gr II

Technologist I,Voice Communications Engineer,Gr II

3-6 years
Not Specified

Job Description

Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

Voice Communications Engineer, Technologist I, will be responsible for the design, installation and maintenance of the Company's Global VOIP product suite. Duties include participation as Voice engineer to design and coordinate the Global deployment of the Voice Network. This position also includes troubleshooting and maintenance of our current voice and video system.
Knowledge of standard project management practices with excellent written and oral communications skills are also required.

Duties & Responsibilities

The Voice Communications Engineer will lead a program to design, install, maintain and upgrade the Company's Cisco VoIP solutions. This includes coming up with an upgrade plan which would include dial plan redesign, migration from a multi site deployment to a centralize solution and disaster recovery design. The candidate will also be responsible for the day to day administration of the Network which includes troubleshooting Voice, Data and Video issues at our local, global and offshore facilities.
Other Duties and responsibilities include effectively communicating project plans and expectations to the team members. Providing documentation and training to the group and a full understanding of our change control requirement to ensure compliance with the audit system.
  • Should be open to travel as per business needs

Supervisory Responsibilities
  • This position has NO supervisory responsibilities

Reporting Relationship
  • Works closely with other IT Groups


  • Minimum of 3 years of proven expert level experience in designing Cisco IP Telephony solutions
  • Excellent verbal and written communications skills
  • Bachelor's Degree & professional certifications are desired.

Knowledge, Skills, Abilities, and Other Characteristics
  • Expert in Cisco Unified Communications, Mobility Implementations and Active Directory Integration.
  • Expert in Voice Infrastructure Design and above average voice related to data networking.
  • Experience of QOS policies across the Enterprise for Voice and Video.
  • Knowledge of SIP, SCCP, MGCP, H323, RAS, RTP, Dial Peers and Digit Manipulation.
  • Expert in configuring and troubleshooting CME, CUE, SRST, CUBE, SAT, CUCME Call Features, IOS based call queuing, IOS media resources, SAF, MTP, Transcoding and Conferencing from version 10.5 and newer.
  • Knowledge in planning, design and implementation of contact center express / call recording software is a huge plus.
  • Knowledge of VMware installations and troubleshooting.
  • Knowledge with configuring and troubleshooting the EIGRP and BGP routing protocols.
  • Log file analysis, event correlation, and troubleshooting
  • Ability to work well in a team or individually.

Closing Statement

Working Conditions
This position is considered OFFICE WORK which is characterized as follows.
  • Almost exclusively indoors during the day and occasionally at night
  • Occasional exposure to airborne dust in the work place
  • Work surface is stable (flat)

Physical Activity/Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is considered LIGHT work.

  • Lift up to 20 pounds
  • Climbing, stooping, kneeling, squatting, and reaching
  • Lift up to 10 pounds
  • Standing
  • Repetitive movements of arms and hands
  • Sit with back supported

About Oceaneering

Oceaneering began in 1964 as a Gulf of Mexico-based diving company called World Wide Divers. Today, we are a leading global provider of engineered products and services to several industries, including energy, defense, aerospace, entertainment/theme parks, materials handling, and science and research.

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