Technical Writer - Developer Platform

Technical Writer - Developer Platform

1-3 years
Not Specified

Job Description

Job Description

About the role

At Freshworks, we are betting on our Developer Platform to ensure our SaaS products can power all kinds of businesses and teams for our customers. As a Technical Writer, you will help us engage the developer community that will craft applications and integrations on our platform. You will publish technically sound, intuitive, and clear reference material for our developers as well as own the quality of all our engineering communication to the outside world.
This role ensures exposure to developer and API documentation, a recent avenue for technical writers and still a nascent field in India. The job also involves working at one of the coolest ventures in the country, amongst a team that is young in age and mature in technical knowledge.

As a technical writer working for our Developer Platform team, a day at your job entails,
  • Working under the mentorship of our senior writers and generating accurate content with optimal guidance from engineering teams.
  • Adhering to established writing standards and documentation processes and ensuring timely delivery of quality content.
  • Proactively seeking feedback from developers and senior writers and incorporating the same into content.
  • Interacting with engineering teams to work on REST APIs and supporting documentation.
  • Collaborating positively with peers to study, discuss, and retrospect written content from the perspective of bettering it.
  • Closely working with our Developer Relations team and helping them with developer-facing content published through blog posts and tutorials.
  • Updating legacy content to align it to the new documentation standards.

  • Years of experience: 1to 3years
  • Advanced English user - C1 level of the CEFR standard. Strong receptive (listening and reading) and productive (writing and speaking) communication skills are necessary requirements for this role.
  • Clear understanding of what is Technical Writing and its various branches, specifically Developer Documentation.
  • Proven experience in working with strong engineering concepts. Holding an engineering or any equivalent technical qualification is an added advantage.
  • Independent, self-motivated, and organised.
  • Familiarity with HTML, CSS, Static Site Generators.
  • Familiarity with Continuous Deployment and Git.
  • Ability to learn and adopt new technologies without getting demotivated or rattled by uncertainties or failures. Our engineering team is always glad to help with the learning.
  • Ability to read and understand code/algorithms.
  • Ability to work with the extended team with a positive, cheerful, open, and transparent attitude.


Engineering or any equivalent technical qualification, with exposure to basic coding.
Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Details

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About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.

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