Technical Voice Support

Technical Voice Support

Chennai
0 - 2 Years
Not Specified

Job Description

Job Title: Technical Voice Support
Exp:0-02 yrs
Job Location: Chennai

Job Description:

Education:

Graduation with 10+2+3/4 preferably. Typically requires 0- 2 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:

  • Superior skills in both written and verbal communication.
  • Experience in customer facing role either remote or face to face.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Problem solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, e- support, e-chat or similar.
  • Familiarity with computer technology.
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
  • Understands internal processes and tools.
  • Knowledge of Knowledge Management Systems and appropriate documentation to the system.
  • Flexible to work in any shifts

About

DXC Technology India

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