Technical Support Specialist - SQL

Technical Support Specialist - SQL

Noida
3 - 6 Years
Not Specified

Job Description

Shift Time - 6.30pm- 3.30am
Provide customer support and technical issue resolution via phone, email and other electronic mediums
Provide web based training
Provide feedback on improvement opportunities based on current product behavior in the field
Diagnose and configure customer equipment to connect to server systems
Provide excellent customer service in all situations
Communicate technical terms in a non-technical format that our customers can understand for troubleshooting purposes
Provide support and assistance on other service activities
Follow workplace operating and environmental, health and safety procedures and guidelines
REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE
Certificate from college or technical school; or 1-year related experience and/or training; or equivalent combination of education and experience
At least 1-year outstanding customer service experience
Familiar with proper phone etiquette
Knowledge of customer service principles and practices
Effective listening skills
Basic understanding of MS Access & Windows 2008-2012 server configuration
Strong background /experience with SQL environment (MySQL & SQL Server), IIS Web Services will be an advantage
Experience in resolving issues with integrated software/hardware solutions at the enterprise level
Willing to be on call during weekends and scheduled holidays as part of a rotating on-call support schedule

About

STAR JOBS is a Human Resource Consulting and placement service provider, offering recruitment services, staffing solutions and providing training to rapidly expanding national and transnational companies and also dedicated to provide jobs and instant placements to unemployed and experienced personal. We are Human Resource professionals with extensive global and local experience, industry knowledge and know-how.

We bridges the gap between the job seekers and employees. We are truly dedicated and strongly believes to serve the most appropriate match between Industries,companies and the applicants. People placed by us are working in various companies at various positions and performing truly well in their respective organizations.

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