Technical Support Specialist - International Chat Support

Technical Support Specialist - International Chat Support

Impec Consulting Solutions
Hyderabad / Secunderabad
1 - 3 Years
Not Specified

Job Description

Position : Technical Support Executive (Non-Voice)

Package(CTC) : 1.8lpa to 3 lpa + (incentives based on performance)
Experience : 9mo-3 years (International)
Shift Timings: Rotational shift
Transport: Two-way Cab (Home pick & drop)
Working Days : 5 days (Rotational)

Technical Support Specialist (TSS) is responsible for creating an outstanding experience for new and existing customers. Armed with product and service knowledge combined with friendly energetic customer relationship skills, the TSS team provides customer support and technical assistance to customers in a fast paced and energetic environment. The primary communication method is digital messaging which includes but not limited to SMS communications, WhatsApp, Facebook, etc.

• Delivery of the highest degree of courtesy and professionalism regarding customer inquiries pertaining to products and services
• Assist customers in resolving many different issue types like billing, customer service, and/or technical support for handheld devices (iPhone, android etc.) for large communication provider
• Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout
• Identify other products and services for existing customers by maximizing their education on products and ensure revenue goals are met
• Achieve call center performance objectives personally and as a team
• Multi-channel (chat, email, messaging) universal agent duties
• Multi-tasking through different programs
• Ability to assist multiple customers simultaneously through chat platform
• Other duties may be assigned as required


Education, Knowledge, Skills and Abilities:

• Any Graduate
• Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex products or billing arrangements with customers and colleagues
• Ability to pass Skills Assessments
• Ability to pass Typing Assessment at - 30 WPM
• Ability to work flexible hours (predominantly 9 PM to 6 AM shift)
Preferred Skills, Knowledge, and Personal Qualifications:
• Positive attitude, motivated, competitive and high energy is required
• Keen ability to troubleshoot, diagnose and provide solutions to complex problems
• Able to present complex ideas to non-technical audience and solve customer problems with patience and a positive approach
• Ability to promptly answer support related emails, phone calls, and other electronic communications (Facebook, WhatsApp, etc.)
• Ability to work independently, be self-motivated, detail-oriented and organized
• Knowledge of basic mathematics and the ability to calculate amounts such as discounts, interest, percentages, and taxes
• High level of integrity and professional values
Send your C.V on

can reach me on
HR Deepika
Thanks & Regards,
HR Recruiter
Impec Business Services 
319, down town mall
besides lotus hospital

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients

About Recruiter



Functions : Marketing & Communications, IT

Industries : Consultancy

Skills/Roles I hire for: IT and Non IT, Software

level Hiring For: Mid Level, High Level

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