Technical Support Representative for US Company (7:30 pm to 4:30 am IST Mon-Fri)

Technical Support Representative for US Company (7:30 pm to 4:30 am IST Mon-Fri)

Textellent
3-13 years
1200000 - 1800000 INR

Job Description

We would love to have you be part of our fast-paced company if you meet the following criteria.

RESPONSIBILITIES:
  • Provide technical support to internal and external users including customer service teams as well as clients and partners
  • Communication and coordination of feedback and inputs to the development team, mostly based in India, as well as assist with QA activities
  • Troubleshooting technical issues
  • Speaking to customers to quickly get to the root of their problem
  • Providing timely and accurate customer feedback
  • Talking customers through a series of actions to resolve a problem
  • Following up with clients to ensure the problem is resolved
  • Supporting the roll-out of new applications
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time.
  • Testing and evaluating new releases
REQUIREMENTS:
  • Bachelor's Degree in computer science or information technology
  • Work during the US hours (9 am to 6 pm central time)
  • Certification in Linux, Java, Web development is advantageous but not required
  • Prior experience in tech support, desktop support, or a similar role
  • Proficiency in Windows/Linux/Mac OS
  • Experience with remote desktop applications and help desk software
  • Attention to detail and good problem-solving skills
  • Excellent interpersonal skills
  • Good written and verbal communication
COMPENSATION:
  • Market-rate salary commensurate with experience & skills
  • Includes Equity & Benefits

About Textellent

Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting start-up that is doubling in clients every two years and enter this evolving and exciting new field of communications.

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