Technical Support

Technical Support

MVK Staffing Services Private Limited
Mumbai Mumbai City Navi Mumbai
0 - 3 Years
Not Specified

Job Description


Role includes but not limited to:
Understanding Operating Systems like Windows 7,8,10 and MacOS.
Troubleshooting Network and Internet Issues for Teachers.
Fixing Software and Drivers on Teacher Systems.
Understanding of Settings and Control Panel Options.
Fixing Issues in Device Manager and External Devices.
Understanding Latest Privacy Settings and Access Control in Devices.
Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
Adept at technology to troubleshoot and ensure smooth online class experience.
Active listening skills, patience and detail obsession to maintain call logs.

​​Responsibilities:
Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
Answer technical and service questions about the product.
Ownership for the team mission to create a 5-Star experience for every customer.

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