Technical Support Manager

Technical Support Manager

Agreeya Solutions India Private Limited
Not Specified
Not Specified

Job Description

job description

job description

technical support manager - c1
prabhu rengaswamy

span of control
tbd location
w223 - scio - center 52 tower 2 chennai

basic functions
  • 8 plus years of experience in the enterprise application development support
  • source code available on git, coding champion and so on.
  • produce scalable and flexible, high-quality code that satisfies both functional and non-functional requirements
  • develop, deploy, test and maintain technical assets in a highly secure and integrated enterprise computing environment support functional testing and ui/ux testing
  • co-ordinate with development business teams to ensure the smooth execution of the project.
  • collaborate/communicate with on-site project team and business users as required
  • cross train mentor team members to encourage knowledge sharing.

essential functions
  • strong problem solving and analytical skills and the ability to roll up your sleeves and work to create timely solutions and resolutions, to validate, verify, communicate, and resolve application issues.
  • ability to work on multiple product features simultaneously.
  • quick learner with ability to understand product s functionality end to end.
  • opportunity to try out bleeding edge technologies to provide poc, which will be evaluated and put on use if approved.
  • experience with strong knowledge of algorithms, design patterns and fundamental computer science concepts data structures
  • experience working in agile methodologies scrum environment and familiar with iterative development cycles.
  • help in resolving application data support issues within the required tat.

primary internal interactions
  • review with the overall product manager avp for improvements in the product development lifecycle
  • assessment meeting with vp above for additional product development features.
  • train mentor the juniors in the team

primary external interactions
  • communicate with onshore stakeholder executive team members.
  • help the product management group set the product roadmap help in identifying future sellable product features.
  • client interactions to better understands expectations streamline solutions. if required should be a bridge between the client and the technology teams.

organizational relationships
reports to prabhu rengaswamy supervises to be decided

technical skills
required skills - development support experience on mvc, c .net sql server and a year s experience on ssrs reports ssis packages

skills nice to have
  • preferred knowledge of big data tools, not limited to - python, pyspark, hive
  • expertise in us healthcare insurance.
  • experience on javascript, jquery, mvc
  • preferred having technical blogs technical write-ups
  • preferred part of any open source contributions
  • preferred knowledge of cloud nlp technologies
  • preferred knowledge of react js, angular,
  • preferred knowledge of agile waterfall methodologies

process specific skillsdelivery domain - product roadmap development
business domain - us healthcare insurance preventive analytics
knowledge on payers fwa
care optimization
population management

soft skills
  • understanding of healthcare business vertical and the business terms within
  • good analytical skills.
  • strong communication skills - oral and verbal
  • ability to work with various stakeholders across various geography
  • excellent team player as well as an individual contributor if required.

working hours general shift - 12 pm to 9 pm
will be required to extend as per project release needs
education requirements
  • master s or bachelor s degree from top tier colleges with good grades, preferably from an engineering background

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