Requirement : Technical Support
Work Location : Hyderabad
Payrolls : You would be a Permanent employee to Magna InfoTech and deployed to the Client’s Place.
Type: Contract To Hire
Shift Timing: Rotational
Educational Qualifications: Any Bachelors degree
Relevant Experience Level: 6
Primary Skill: Excellent written, verbal, listening, analytical and logical skills
Secondary Skill: High Communication/Technical Apptitude Skills
Work Location: Hyderabad
Technical Environment: Operating Systems like Window 7, 8,8.1 and 10 & Mac
Key Job Description/Responsibilities:
Provide effective and timely resolution for all voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
Analyze and resolve incidents and service requests regarding use of application software or hardware.
Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
Should have basic knowledge about computer software and hardware.
Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call solution, and Schedule.
Adherence and participate in individual/group coaching sessions.
Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
Should be a quick learner and team player.
Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
Please fill the below Details.
Relevant Exp on Technical Support:
Notice Period (Less than 20 Days Only):
F2F Availability (Date):
Thanks & Regards,
+91 40 3917 9082
Functions : IT
Industries : IT/Computers - Software
Skills/Roles I hire for: IT
level Hiring For: Mid Level
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