Technical Support Executive / Non voice / Chat support /min 1 year exp

Technical Support Executive / Non voice / Chat support /min 1 year exp

Bengaluru / Bangalore
1 - 5 Years
225000 - 350000 INR

Job Description


Hi Dear applicant,

Openings for Web Hosting / Web Chat - NON Voice Process / Technical Chat.

'Virtual interview , Virtual on-boarding , Virtual training, both options work from home or work from office.

Contact :
HR - Lakshmi @ 9035004325
Email Id : [HIDDEN TEXT]

Roles and Responsibilities:

  • Comprehend and process all email and chat correspondences from customers in a timely manner
  • Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat
  • Complete all customer care follow-ups in a timely fashion
  • Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
  • Provide alternatives & Superior customer experience on emails and chat
  • Ability to take quick decisions and respond to customer inquiries in an appropriate manner
  • Be nimble and flexible to serve in multi-channel environment as per business requirement Quick navigation ability, Web say & basic troubleshooting knowledge
  • Knowledge of MS word and MS Excel

Job Requirements:
  • Email / Chat support experience*
  • Experience on Web Hosting*
  • Good communication skills*
  • 5 days working*
  • 2 days off*
  • Rotational Shift*
  • Should be flexible for night shift*
  • Incentives based on performance*
  • Medical benefits/ ESI/ PF*

Contact :
HR Lakshmi @ 9035004325
Email Id : [HIDDEN TEXT]


Required Candidate profile
One day interview process - Fresher / Experienced can apply



Desired Candidate Profile
* Possess good analytical skills - detail oriented
* Possess good communication skills, both oral and written
* Have a good attitude - should be committed to the work.

* Any graduates can appear or 10+2 , 10+3.
* Should be flexible with rotational shift.

Perks and BenefitsBest in the industry + Incentives + NSA

About

Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry's leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.

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