"Technical Support Executive"

"Technical Support Executive"

Nisc Export Services Private Limited

Job Description

Primary Responsibilities:
Provide first line diagnostic/troubleshooting support and technical expertise viaphone and email to ensure customer satisfaction.
Answer customer questions and inquiries across a variety of EBSCO products
Perform problem determination / problem source identification to understand the root cause of a customer's issue Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution.
Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing Communicate action plans to the client or EBSCO representative as appropriate
Troubleshoot and resolve specific product related issues while maximizing customer satisfaction.
US Call Support experience must
Ability to work in night shifts
Excellent English Language Communication Skills

NISC Export Services (NES), a strategic software development partner of EBSCO Information Services (EIS) of Ipswich, Massachusetts is seeking 'Technical Support Project Rep.' for its location at Cherlapally, Hyderabad. NES provides quality metadata services to world-class database publishers and institutes of higher education. We deliver unmatched value through a combination of process excellence, quality control and services such as information & content development, metadata modeling, controlled vocabulary services, data preparation, software development, product quality control & assurance, specialized email and technical phone support apart from assisting with product development. NES is renowned for its mastery in the de-duplication of bibliographic and metadata records through the creation of composite records.

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