Technical Support Executive

Technical Support Executive

Company Name Confidential
Hyderabad / Secunderabad
1 - 3 Years
200000 - 250000 INR

Job Description

JOB QUALIFICATIONS AND MANDATORY REQUIREMENTS:
Education, Knowledge, Skills and Abilities:
• Any Graduate
• 1 to 3 year of customer service experience in a customer-focused role
• Must possess excellent communication skills (oral and written), including the ability to effectively articulate complex products or billing arrangements with customers and colleagues
• Ability to pass Skills Assessments
• Ability to pass Typing Assessment
• Ability to work flexible hours during the first 120 days
Preferred Skills, Knowledge, and Personal Qualifications:
• Positive attitude, motivated, competitive and high energy is required
• Keen ability to troubleshoot, diagnose and provide solutions to complex problems
• Able to present complex ideas to non-technical audience and solve customer problems with patience and a positive approach
• Ability to promptly answer support related emails, phone calls, and other electronic communications (Facebook, WhatsApp, etc.)
• Ability to work independently, be self-motivated, detail-oriented and organized
• Knowledge of basic mathematics and the ability to calculate amounts such as discounts, interest, percentages, and taxes
• High level of integrity and professional values
• 0 to 3 years in a call center environment, telecommunications industry and/or certification from a college or technical school a plus

About Recruiter

4

Active jobs

Functions : Telecom/ISP

Industries : ITES/BPO

Skills/Roles I hire for: Customer Services and Sales outbound calls

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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