Technical Support Executive

Technical Support Executive

Company Name Confidential
Hyderabad / Secunderabad
0 - 3 Years
120000 - 180000 INR

Job Description

Answering Inbound Calls, maintaining call quality
Giving FTR on-call
Troubleshooting on calls resolving technical issues on call if required raising Tickets
Providing excellent customer service support to Global customers during every single interaction
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

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