Technical Support Engineer

Technical Support Engineer

Labridge Consulting
Hyderabad / Secunderabad
4 - 8 Years
Not Specified

Job Description

Designation : Technical Support Engineer
Experience : 4-8 Years
Location: Hyderabad
Mode : Full Time

Responsibilities

Providing L2 support
Handle issues related to Windows, Active Directory, Exchange, Citrix and Virtualisation technologies, Backups, Windows patching
Willing to work in 24x7 rotational shifts.
Adherence to Company ISO09001 and ISO27001 certification standards:
- Compliance with Company policies and procedures
- Handling and protection of Company information
- Reporting of security events
- Implementing appropriate policies and procedures
PERSON SPECIFICATION
The ideal candidate will be a bright and enthusiastic individual who has the following attributes and behaviours:
Previous experience of working for an IT service provider in an outsourced environment
Ability to work under pressure and to Service Level Agreements in a fast paced environment
Excellent people skills with the ability to interact successfully with business and other technology groups
Able to manage multiple incidents / projects and ensure quality is maintained in the approach
Commitment / flexibility (late night and weekend work is quite often required due to nature of the business)
Good analytical skills; a structured and methodical approach
Strong service attitude; builds lasting client relationships, strives for efficiency and effectiveness
Excellent verbal, written and client communication skills
SKILLS
5+ years of experience on most of below technologies. More the better
Experience on VMware
Experience on Citrix
Experience on Windows OS patching
Experience on IIS
Experience on Active Directory
Experience on Client/Server Technologies
Knowledge on Azure/AWS
Knowledge on Windows Exchange Server
Knowledge on Office 365
Knowledge on any backup solution will be an advantage
Outstanding verbal and written communication skills
Fluent English (spoken and written)
Ability to grasp concepts quickly.
ITIL processes knowledge.

If you are interested please send us your updated profile along with following details.

Current CTC:
Expected CTC:
Notice Period:

Thanks and Regards
Sudhakar Varma
Principal Consultant
Labridge Consulting
http://www.labridge.co.in
[HIDDEN TEXT]
040-23151011
+919676540180

Our Client is a Leading UK based IT Managed Services Company

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