Technical Support Engineer AI/ML Startup JavaScript / SQL

Technical Support Engineer AI/ML Startup JavaScript / SQL

CareerXperts Consulting
Bengaluru / Bangalore
1 - 3 Years
Not Specified

Job Description


Technical Support Engineer AI/ML Startup JavaScript / SQL Technical Support Engineer - AI/ML Startup - JavaScript / SQL - CareerXperts Consulting Technical Support Engineer AI/ML Startup JavaScript / SQL
The Technical Support Engineer (TSE) is the primary contact for customers on support issues and product queries. The TSE works on all issues pertaining to products & services for a variety of customers ranging from small & mid segment to large enterprise.
Minimum experience of 1 - 3 years in a product support business interacting with English speaking customers over calls, emails, chat preferably US based

  • Must have good verbal and written communication skills in the English language.
  • Problem - solving skills and good troubleshooting acumen
  • Passion for technology and aptitude to ramp up on technical and business concepts.
  • Be able to work in high visibility, high pressured scenarios
  • Willing to work in rotational 24/7 support shift model, On - call rotation and work off hours as required
  • Good level familiarity with using a ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce
  • Collaborate across teams to identify root cause for technical issues
  • Collaborate and work closely with core engineering teams daily
  • Own and drive technical issues through to resolution
  • Proficient with technical problem - solving methodologies
  • Ability to effectively communicate technical details to all audiences
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Javascript, HTML5, CSS3, JQuery,
    • Working knowledge of SQL queries
    • Anyone or more of the following databases Mongo, Postgresql or any other NoSQL DB knowledge
    • Basic networking concepts.
    • Basic Linux terminal commands
    • Knowledge of various HTTP headers, cookies, web APIs, web servers, SSL
    • Knowledge of troubleshooting tools such as curl, postman, fiddler, chrome debugger etc.
    Responsibilities
    The responsibilities for this role include but are not limited to:
    • Interacting with customers using the telephone, email, and chat services to resolve support incidents
    • Contact and resolve customer issues within the target service level agreements
    • Scope and document customer incidents with troubleshooting, root cause, and resolution information
    • Follow the internal processes, policies, and guidelines on collaboration, escalation & communication
    • Contribute to the internal and external facing knowledge base for faster resolution of incidents

    CareerXperts Consulting

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