Technical Support

Technical Support

Bengaluru / Bangalore
1 - 4 Years
Not Specified

Job Description

Job Title: Technical Support
Exp: 1-04 yrs
Job Location: Bangalore

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is tsolve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Responsibilities:

  • Working more independently and from a standard protocol trespond tcustomer issues. Moderate judgment may be used tsupplement the outlined process.
  • Successfully resolve moderate technical issues (related thardware and software) from incoming customer contacts and proactive notification systems.
  • Respond tservice, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers tavoid or reduce problem occurrence. Participates in projects for process or quality improvements.
  • Work is reviewed periodically by Supervisor or Team Lead.

Education and Experience Required:

Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:

  • Superior skills in both written and verbal communication.
  • Experience in customer facing role either remote or face tface.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Problem solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language tbe supported.
  • Experience in a phone based remote role, e- support, e-chat or similar.
  • Familiarity with computer technology.
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .
  • Understands internal processes and tools.
  • Knowledge of Knowledge Management Systems and appropriate documentation the system.

About

About CSC India

CSC India Pvt. Ltd., www.csc.com. Founded in 1959, CSC is a leading global IT Services company. CSC provides innovative solutions for customers around the world by applying leading technologies and CSC's own advanced capabilities. These include systems design, integration, IT, applications software development, web application hosting management and technology consulting and Business Process Outsourcing (BPO). With more than 90000 employees worldwide, CSC's revenue exceeds $ 15.0 billion. The mission of CSC is to be a global leader in providing technology-enabled business solutions and services. With the broadest range of capabilities, CSC offers clients the solutions they need to manage complexity, focus on core businesses, collaborate with partners and clients and improve operations. CSC leads with an informed point of view while still offering client choice. For more than 50 years, clients in industries and governments worldwide have trusted CSC with their business process and information systems outsourcing, systems integration and consulting needs. Global teams of CSC for the product led services, infrastructure services and application services are now based in India, making it the 3rd largest location for CSC worldwide. CSC processes in India conforms to SEI CMM level 5, BS7799 and BSI5000 standards. The company trades on the New York Stock Exchange under the symbol 'CSC'. CSC India is ramping up its headcount across its offices in India (Chennai, Hyderabad, Noida, Bengaluru, Indore and Mumbai ). Currently we are looking for professionals with following skill sets to join our Global Team.

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