TECHNICAL SUPPORT ASSOCIATE –VOICE PROCESS

TECHNICAL SUPPORT ASSOCIATE –VOICE PROCESS

Job Shop
Bengaluru / Bangalore
1 - 6 Years
250000 - 400000 INR

Job Description

HIRING TECHNICAL SUPPORT ASSOCIATE – INTERNATIONAL VOICE PROCESS (WORK FROM HOME)SAL UPTO 30K FOR MORE DETAILS CALL SUMA @ 7348901122
Technical Support Associate
Job Description
Who you are
As Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, 247 provides an environment where you are challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. Join us and Do your Best Work Ever.
What will you do..
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to 24/7 Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Provide remote infrastructure support delivery and performing problem cause analysis
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipate customer needs and effectively addressing concerns related to their issue or resolution
Provide direct technical assistance to customers via phone, email, and chat.
You will come with...
The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers.
How we'll help you grow:
You'll have access to all the technical and management training courses to grow your expertise.
You'll learn directly from expert developers in the field; our team leads love to mentor.
You have the opportunity to work in many different areas to determine what really excites you.
Required Technical and Professional Expertise
Minimum 0 to 5 years of experience in Technical Support role
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
Utilize available time efficiently in order to achieve effective and efficient results
Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Knowledge in commercially standard software applications and major desktop operating systems.
Preferred Technical and Professional Expertise
Awareness of basic networking concepts and technologies.
Identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one email client - Outlook, Notes etc.
Questioning/probing skills, as relevant to the issue and level of the caller
See opportunity and implement process improvements
Ability to meet a set of defined account agent productivity measurement
Willingness to work in rotation shifts.
Salary: Upto 28k
Industry: BPO
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Full Time, Permanent
FOR MORE DETAILS CALL SUMA @ 7348901122

About Job Shop

Job Shop at a glance
Today’s business world is dynamic and due to the advent of new technology, chance for growth of the potential companies is immense. In such a scenario, Human Resource Management has come up as one of the biggest and significant aspects for any company. Managing the human power properly, hiring potential and fresh people and providing them quality training – are the most important things for a company. Job Shop is a Human Resource management and recruitment service provider, having vast expertise in the field.

Have a sneak peek on the following highlighted parts of our HR based services:
• Turnkey solutions, based on advertising
• Resume management services
• Employee Benefit survey
• Gap Analysis
• Compensation Survey
• Performance management
• Competency Mapping
• Construction of HR manuals or policies
• Incentive Scheme Design

Corporate Profile

Job Shop Human Resource is an Indian based recruitment agency that provides job placement services to companies of all sizes, ranging from SMEs to MNCs. Our services include recruitment, hiring and staffing solutions for clients across India. Job Shop is one of the high professional recruitment agencies in India. We strive to work with the finest employers of IT / ITES / BPO, Banking, Customer & Technical Service, E.Com etc. to realize our vision. We leave no stone unturned hiring the best employees on offer. We conduct interviews and narrow the choices down to the ideal employees so that your organization only has the best to choose from. It takes certain kind of character traits to make it to the corporate world. The desire to excel and a commitment for excellence are found in individuals that possess the drive to exceed their own limit in their effort to place their Organization at the top of the pack. Identifying the shiny needle amidst brittle job hopefuls takes time and resources most organizations cannot afford to spend in a time crunch. This is where Job Shop career comes in.

Why Job Shop

Our dedication to pick the best employees for your organization ensures best performers in the industry. Each viable candidate is put through a thorough screening process which takes their background, work ethic, etc into account. You will always have an opportunity to hire the best from the job desirers we choose.

Result-Oriented Candidates for your Employee Pool
Job Shop has always given top priority to the needs of its employee clients no matter which industry they hail from. We make sure you always have the best employees gracing your organization so that you never have to complain of low productivity or performance again. Each candidate is chosen with high qualifi cation and dedication when it comes to providing the best staffi ng solutions for your vacancies. Our loyalty to clients ensures best performers to add to your staff.

Our Services

Permanent Placement
Identifying ideal employees in times of crisis becomes more challenging if you’re forced to work against the clock. As a result oriented recruitment agency Job Shop places your employment needs at the forefront of dynamic vision - to ensure applicants we send exceed your required expectations.

Executive Search
Job Shop contributes to the journey by searching for potential employees who can support you in all aspects of work. Our executive recruiters pick the apt candidate for the job you need according to the requirements.

Contract Job
Contract workers support the organization by providing expertise when required. Our executive recruiters will not only find contract employees and make sure the exact requirements are met to fulfill the organization’s future projects.

Temporary Staffing
Our executive recruiter can provide you with the perfect temporary staff to meet the demand for best candidates who are not only highly qualified, but who make the company’s success their top priority. All of the candidates are picked according to strict regulatory criterion to ensure that they make your business

About Recruiter

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Followers

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Active jobs

Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: "customer service" "technical support"

level Hiring For: Junior Level, Mid Level

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