Technical Support Associate ( Voice ) For a Leading IT firm in the US.

Technical Support Associate ( Voice ) For a Leading IT firm in the US.

T & M Services Consulting Private Limited
Mumbai
1 - 6 Years
Not Specified

Job Description

Job Title: Technical Support Associate ( Voice )
For a leading IT Firm in the US.


Time and Venue
17th October - 31st October , 11 AM onwards
Concentrix Recruitment Center 11th Floor, G Corp Tech Park, Kasarvadavli, Thane 400 615 Khushboo Jain 9167290360 ( HR )
Contact - Nisha ( 8130196813 )
Role & Responsibilities:
Troubleshooting queries related for Windows 10 / 8.1
Responds to customer technical problems/issues related to hardware, software
and networking via phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective
and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Monitors and tracks issues to ensure accurate resolution.
Candidate requirement:
Should be open to work in days shifts .
Should have excellent communication skills in English.
Hands on experience on Windows 10
Educational Qualification:
Undergraduates/ Graduate freshers & experienced both can apply.
B-tech graduate and with at least 6 months of international call center experience may apply.
Salary - 3.0 lacts to 5.89 lacs
Additional Benefits - 3000 Travel allowance
Medical insurance worth 1 lakhs.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs ,Gratuity.
Employment Type: Full Time
Role: Associate/ Senior Associate -(Technical)
Industry: BPO / Call Centre / ITES
Function: ITES , BPO , KPO , LPO , Customer Service , Operations
Experience:6 Months +
For telephonic interview or to enquire about more job openings, please connect with Concentrix
Khushboo Jain 9167290360 or share resume at khushboomahendra.jain@ concentrix.com
Walk-In at below mentioned address:-
CONCENTRIX Recruitment Center,
11th Floor, G Corp Tech Park, Kasarvadavli, Thane 400615

Our Client is a Top 10 Business House with business activities ranging from financial services, information technology, power, BPO, chemicals etc.

About us:

T&M Services Consulting Pvt Ltd (T&M), is a professionally managed customer oriented HR Outsourcing & RPO company specilizing in Permanent Staffing, Temp Staffing, Executive Search for Middle and Senior Management, RPO and Employee Leasing and Training Service provider for leading companies in India and Abroad.

T&M has its HO at Mumbai, with presence in Delhi, Bangalore, Mumbai, Chennai and Hyderabad and is currently supporting projects and professionals in more than 400 locations.

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