Technical Support Associate / IT Trouble Shooting / Day Shift

Technical Support Associate / IT Trouble Shooting / Day Shift

Bengaluru / Bangalore
1 - 4 Years
225000 - 375000 INR

Job Description

Dear Candidate's,
Huge Openings with TOP BPO Multinational Companies for Technical Support Associate / Service Desk / IT Help Desk / Desktop Support / MAC Trouble Shooting
Telephonic Interviews with TOP MNC's
Contact HR Umme Hani @ 9900047200
Email your resumes to : [HIDDEN TEXT]
Technical Support (Day Shift)
Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization
Shift : Day Shift
Experience : 1 year to 4yrs
Sal : ( Experience upto 4.5lpa)
Technical Support : Voice / Semi Voice / Non Voice Process

  • Technical Trouble Shooting
  • Hardware and Networking
  • IT Help Desk
  • Desktop Support
  • Technical Chat / Email Support
  • IT Trouble Shooting

Technical Skills :
MAC / Trouble shooting/Command for IP Adress/RAM/ROM/Networking /IOS /Apple - LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting/A ctive directory/Hardware / installation
Designation :
Technical Support Analyst / Associate / Sr. Associate / Service Desk / IT Help Desk / Process Associate / Sr.Process Associate / Desktop Support
Roles :
  • Handle technical support questions via our ticketing system.
  • Help customers set up their website Help transfer customer accounts from other providers.
  • Help customers with script and software upgrades Help and repair infected and compromised accounts.
  • Handle server monitoring tickets and repair systems inevent of failures. Help build and configure new servers
  • Prepare requests for rollout
  • Prioritize change requests
  • Create rollout plans for changes requests
  • Coordinate implementation process
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning technical issues / server issues through chat support
  • Microsoft environment knowledge (Server).
  • Have some level of technical understanding of the products building up a desktop service
  • Domain, Hosting management, Server Management- disk space, server usage management, backups, configuration, renewals, L1 Tech support
  • Installation of Web panels - WHM/WHMCS, Cpanel, Plesk
  • Basic Troubleshooting,Monitoring, Backup
  • Doing Email configuration-Outlook, Zoho and GSuite

Skills Required :
  • Should be flexible with rotational Shifts
  • Graduates / PUC / Diploma with any BPO Experience can apply

Benefits :
  • Rotational Shifts
  • Salary - upto 5lpa + Inc
  • Unlimited incentive Structure
  • No registration Fees(Free placement).

For more quires please call
  • HR Umme Hani
  • Phone - 9900047200
  • Email Id - [HIDDEN TEXT]

Documents Required :
Experience :
  • Previous Companies Offer letter / relieving letter / one month pay slips
  • 10th / 12th / Graduation all semester Marks card
  • Aadhar Card ID proof
  • Pan Cad ID

*************PLEASE DO REFER YOUR FRIENDS*************
Required Candidate profile
One day interview process - Fresher / Experienced can apply
Desired Candidate Profile
* Possess good analytical skills - detail oriented
* Possess good communication skills, both oral and written
* Have a good attitude - should be committed to the work.
* Any graduates can appear or 10+2 , 10+3.
* Should be flexible with rotational shift.
Perks and Benefits
Best in the industry + Incentives + NSA


Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the training and staffing industry's leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals, Black & White recruitment services range from executive, corporate governance, Top Management, ITES, IT and Non IT industries.

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