Technical Support Associate

Technical Support Associate

Gurgaon / Gurugram Noida
1 - 4 Years
Not Specified

Job Description

Role Overview

Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.


Role & Responsibilities:

Responds to customer technical problems/issues related to hardware, software
and networking via e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective
and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Monitors and tracks issues to ensure accurate resolution.

Candidate requirement:

Should be open to work in days shifts .
Should have excellent communication skills in English.
Should have strong technical skills

Educational Qualification:
Undergraduates/ Graduate freshers & experienced both can apply.
B-tech graduate and with at least 6 months of international call center experience may apply.
Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms.

Salary up to 22k take home ,attractive Incentives amount.
Additional Benefits- 3000 Travel allowance
Medical insurance worth 1 lpa.
Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs ,Gratuity.
Employment Type:Full Time
Role :Associate/Senior Associate -(Technical)
Salary:1,75,000 - 3,00,000 P.A. + Lucrative Incentives

Experience:0 - 3 Years
For telephonic interview or to enquire about more job openings, please connect with Axis
Hiring Specialist:
Vandana @ 9999125122 or share resume@ [HIDDEN TEXT]
Walk-In at below mentioned address:-
C 127 2nd Floor (Above Panjabi Lounge, Naraina Industrial Area Phase 1, New Delhi, Delhi 110028

About

Axis Consultants.is one of the leading and a 10+yr old recruitment and placement firm that understands the intricacies of human resource management. We are successfully and efficiently working with our clients and satisfying their manpower needs with best of our services.

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