Technical Support Analyst

Technical Support Analyst

Magna Infotech Limited
Hyderabad / Secunderabad
2 - 8 Years
Not Specified

Job Description

Requirement : Technical Support
Work Location : Hyderabad
Payrolls : You would be a Permanent employee to Magna InfoTech and deployed to the Client’s Place.
Type: Contract To Hire
Shift Timing: Rotational
Educational Qualifications: Any Bachelors degree/ Graduate Degree (MUST) 
Relevant Experience Level: 6
Primary Skill: Excellent written, verbal, listening, analytical and logical skills
Secondary Skill: High Communication/Technical Apptitude Skills
Work Location: Hyderabad
Technical Environment: Operating Systems like Window 7, 8,8.1 and 10 & Mac
Key Job Description/Responsibilities:
Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
Analyze and resolve incidents and service requests regarding use of application software or hardware.
Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
Should have basic knowledge about computer software and hardware.
Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call solution, and Schedule.
Adherence and participate in individual/group coaching sessions.
Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
Should be a quick learner and team player.
Should be flexible to work in different shifts as ISS-Technology works 24 x 7.
Please fill the below Details.
Full Name (As per PAN):

First Name:
Last Name:   
Current location:
Preferred location:
Total Exp:
Relevant Exp on Technical Support:
Current CTC:
Expected CTC:
Notice Period (Less than 20 Days Only):
PAN Number:
Alternate Number (Name, Relation)   
F2F Availability (Date):
Thanks & Regards,
Syed Nawaz Uddin
Senior Consultant- Recruitment
90303 45061

Magna Infotech has been the largest provider of technology staff augmentation & solutions in the Indian sub-continent.

The only staffing company with industry focused verticals, Magna provides customers with a comprehensive talent management solution specific to an industry, geography or business purpose. With over 10,000+ Associates are proficient in 500+ skill sets, across multiple industry sectors. They are ably supported by sophisticated internal tools, an industry leading fulfillment engine and an unparalleled associate engagement and support framework.

About Recruiter



Functions : IT

Industries : IT/Computers - Software

Skills/Roles I hire for: IT

level Hiring For: Mid Level

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