Technical Solution Engineer

Technical Solution Engineer

Jobs Expert Private Limited
Bengaluru / Bangalore Gurgaon / Gurugram
1 - 11 Years
Not Specified

Job Description

Job Description:

 Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like enterprise servers / cloud computing.
Roles & Responsibilities:

- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
- Troubleshoot customer issues related to enterprise / exchange server & cloud computing.
Candidate Profile:

- Any Graduate OR Under-Graduate / drop out / pursuing with 12 months international calling experience in server support/ cloud computing/ Active directory. 

- Excellent verbal skills in English Language.
- SERVER knowledge is must.
- Excellent knowledge of Exchange Server 2007/2010, Active Directory & Operating Systems
- Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/2007/2010.
- Flexible with 24/7 Environment. 


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