Technical Service Desk - Urgent for Mumbai

Technical Service Desk - Urgent for Mumbai

RPG Ventures
2-7 years
Not Specified

Job Description

Communication skills should be top most cause they will be handling US Clients.
US Shifts ( Complete Night shift )
Shift timings 5 shifts starts at 5PM 6PM 7PM 8PM 9PM 10 PM ends at 2.30AM 3.30AM 4.30AM 5.30AM 6.30AM 7.30AM
Logging call received by Business Users from Email/Phone/Web

Hardware fault diagnosis & isolation on desktops / laptops. 1st level of support under warranty.

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other O365 System Software support.

Software Support on Office Automation, Anti-virus software, E-Mail Client

Providing REMOTE SUPPORT to the calls logged by the out location branches

Configure / troubleshoot network connectivity of desktops / laptops

Troubleshooting related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the print servers & resolving printing problems of the users

Performing any Install, Move, Add or change (IMAC) at the client level

Support for 2 factor authentication, VPN connectivity support

Co-ordinate and escalation with other support groups

About RPG Ventures

Hiring for IT company

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