Be a part of a fantastic work culture
A role that allows flexible working options
Our client is a leading provider of offshore web development and software outsourcing solutions for all businesses. They have a dedicated team of engineers that are highly responsive and delivery high-quality work which has made them stand out from the rest.
You will be responsible for :
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
Ensuring all standards and procedures are followed and maintained.
Answering queries and resolving issue relating to usage of standard applications and IT services.
Providing monthly help desk reports.
Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
Supporting the sales team key planning and operations tasks to support the overall objective of the business.
Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
You possess a Degree/Diploma in Computer Science, Engineering or related field.
You have at least 1 year experience, ideally within a Customer Service, Helpdesk/Technical Support or Sales Operations/ Support role.
You possess excellent interpersonal as well as written and verbal communication skills.
You have excellent communication and interpersonal skills.
You are highly goal driven and work well in fast paced environments
You are adaptable and thrive in changing environments
You are a strong networker & relationship builder
Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching. Looking for a new role Submit your CV on https://snaphunt.com Now live in Singapore, Indonesia, Malaysia, India, Hong Kong, Philippines, Vietnam, Thailand, Bangladesh & Sri Lanka.
Functions : Sales - Telesales/Telemarketing
Industries : Recruitment/Staffing/RPO
Skills/Roles I hire for: Technology
level Hiring For: Mid Level
TOP MNC Extensive exp providing technical support for the Oracle Cloud HCM applications. Min 2 Years exp in Cloud with min 2 End to End Cloud Implementation. Exp in Fast Formula(ADVANTAGE). Req Consulting Experience Lipika- 8766285530 9999333648
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