Pabaam Tech Soft Solution Private Limited is technology-enabled product based global business Service Company specializing in customer engagement and improving business performance.
As we are hiring for Technical Support (Tech Support) Associate, you will be tasked to handle the customer (Inbound/Outbound) regarding their queries and take remote access of their device and monitor then diagnose and resolve the issue by pitching a sale to the customer.
You will be right at the heart of matters as you need to deal directly with customers who have technical problems such as trouble with their email accounts, forgotten passwords, pop-ups, Network problems or viruses
Typical Technical Support responsibilities include:
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
You could choose to provide after-sales support for software or equipment suppliers or businesses that specialize in providing customers with support and maintenance.
As well as a strong technical background, many employers would want you to be able to explain complex information in simple, clear terms to a non-IT personnel. Additionally, we are looking for:
• An ability to assess each customer’s IT knowledge levels
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills
• Up-to-date technical knowledge
• An in depth understanding of the software and equipment your customers/employees are using
• Good interpersonal and customer care skills
• Good accurate records keeping
Qualification: Any graduate.
Salary: Upto 35000/_
call : 176-250-2573
Hiring for Process Associate NON-VOICE PROCESS / Email Chat Support (BANKING / TELECOM / TECHNICAL TROUBLE SHOOTING AND APPLICATION SUPPORT )
Online Data Entry / Form Filling / Data Base Administrator / Computer Operator
We are representing as hiring partners some of the biggest and best brand names around the world, and you will have the chance to make a difference to their customers ever by working directly for them Want to learn More about us.Call at 9779924404
Call Center,Voice Process,International Call Center,Domestic Bpo,Inbound,Fresher 7304308589
Housekeeping packing Helper Office Assistant , office boy
sales ,Marketing,Business Development,Sales & Marketing fresher
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