Technical Project Manager

Technical Project Manager

Not Specified
Not Specified

Job Description

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Technical Project Manager
Job Description:
The API Gateway BizOps team is looking for a technical project manager who can be a facilitator for an agile team working under scrum methodology.

  • Are you a born problem solver who loves to figure out how something works

  • Are you a CI/CD geek who loves all things automation

  • Do you have a low tolerance for manual work and look to automate everything you can

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
. Working closely with team to keep the project/open items moving forward
. Facilitates team's daily standups each morning.
. Make sure everyone on team understands the requirement of an effort.
. Keeping the organization, particularly the stakeholders up to date on porgress.
. Responsible for ensuring Scrum is understood by the project team.
. Resolves team impediments with other Scrum Masters and Project Managers.
. Ensure team is following SLA on incidents and problem management records.
Technical Skills:
. Knowledge of agile methodology and frameworks like Scrum, Kanban, XP, etc.
. Understand the basic fundamentals of iterative and incremental development.
. Strong knowledge of Scrum theory, rules and practices.
. Knowledge of other Agile approaches, like: Kanban, Crystal, FDD, XP, etc.
. Knowledge about other project management methodologies other than Agile-Scrum.
. Basic knowledge of software development processes and procedures to understand team needs.
. Basic knowledge of Quality Assurance testing.
. Knowledge about Agile techniques like: User Stories, Continuous Integration, TDD, Continuous Testing, Pairing, Automated Testing, Agile Games.
. Ability to take and understand commitment to deliver the product on time and with a sense of urgency.
. Know about the value of metrics, incremental delivery and project documentation.
. Knowledge about tasks, backlog tracking, burndown metrics, velocity, user stories, WIP, Kanban, etc.
. Familiar with common development practices and software development
. Problem and conflict resolution skills
. Degree in Computer Science preferred
Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​
If you require accommodations or assistance to complete the online application process, please contact [Confidential Information] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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