Technical / Customer Support Specialist

Technical / Customer Support Specialist

Innointel Global Private Limited
Hyderabad / Secunderabad
1 - 3 Years
Not Specified

Job Description

Delivery of the highest degree of courtesy and professionalism regarding customer inquiries pertaining to products and services
• Assist customers in resolving many different issue types like billing, customer service, and/or technical support for handheld devices (iPhone, android etc.) for large communication provider
• Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout
• Identify other products and services for existing customers by maximizing their education on products and ensure revenue goals are met
• Achieve call center performance objectives personally and as a team
• Multi-channel (chat, email, messaging) universal agent duties
• Multi-tasking through different programs
• Ability to assist multiple customers simultaneously through chat platform
• Other duties may be assigned as required

Innovalus Technologies is a Strategic Talent Solutions Partner, leverages Innovation and best-of-breed Digital Talent Solutions for effective delivery of the Right TALENT with Right CAPABILITIES, thereby, delivering measurable business goals.

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