Technical Chat Support_1 to 4 Yrs_Bangalore_Full TIme

Technical Chat Support_1 to 4 Yrs_Bangalore_Full TIme

Future Focus Infotech Limited
Bengaluru / Bangalore
1 - 5 Years
Not Specified

Job Description

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Exp Level: 1 to 4 Yrs
budget: up to 4 LPA
Notice Period: Immediate to 30 Days
Location: Bangalore(Bharathiya City)
Cabe facility: Yes
Shifts: Night Shifts / Rotational Shift
Skills Required:
In this role, you will get to:

• Be the Expert: Troubleshoot hardware & accurately determine fixes; research issues and resolves technical problems; Complete technical and special projects as assigned.
• Be the Point of Contact: Resolve basic level 2 and some level 3 issues in a Mac OS and Windows environments
• Enable and Guide: Perform post-resolution follow-ups to help requests; implement and maintain operational documentation and procedures
• Enable the workforce: Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.)
• Keep management updated: Relay important information in the form of timely and accurate reports; issue the daily operations status report and project status reports as required
Our most successful candidates will have:

• Excellent verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Experience in Apple hardware, Mac OS, Google (G-Suite), and Windows
• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• College degree from accredited four-year institution or relevant technical experience
• Previous customer support, sales or technology experience a plus
• Ability to be persistent in working through challenges and doing whatever it takes to get the job done
• Ability to be creative and resourceful in finding effective solutions to problems and situations
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player

Future Focus Infotech (FFI) is an established IT solutions provider since 1997 offering innovative IT staffing solutions and services. Built over 20 years, FFI has a 3000+ strong team working across all major business domains & technologies. FFI today operates across 9 major cities in India apart from the overseas operations (USA & Middle East).

Our Mission-We create relationships that last

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