Tech Support Jobs For US International Inbound BPO Contact Centre In Indore & Jaipur Call 9779924404

Tech Support Jobs For US International Inbound BPO Contact Centre In Indore & Jaipur Call 9779924404

Connecting the Dots
Indore Jaipur
0 - 5 Years
250000 - 350000 INR

Job Description

If you are interested in moving To Technical Support Process  or are already working in it  but looking for job change , please get in touch and we will be very happy to assist you. Call Sourabh @ 9779924404

Graduates or BE/ B-Tech with basic Technical Trouble Shooting Skills can apply for International Process

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
  • Provide online/offline support for Global Customers.
  • Resolve known customer issues through the use of a knowledgebase, direct use of
  • tools, product user guides, and other reference materials.
  • Be responsible to deliver a high quality, customer-driven, support service resolving
  • customer enquiries at the first point of call wherever possible.
  • Assist customer in resolving any open requests for support, assistance, information on
  • Finances & transactions, etc.
  • Demonstrate ownership and willingness to resolve issues in a timely manner.
  • Demonstrates confidence and willingness to resolve customer requests or queries.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support
  • engagement for voice.
  • Deliver First Call Resolution by handling customer requests and resolving customer issues
  • as often as possible during the first contact.
  • Ability to assess customer sentiment at all stages during the communication, to take
  • the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
  • Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
  • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
  • Completes all training and development activities in timely manner
  • Understanding of escalation handling procedures.
All rounds of Interview will be conducted Telephonically.
Rotational / Night Shifts for International process
Shortlisted candidates clearing all telephonic rounds will receive confirmation letter via mail
Travel Charges for joining will be reimbursed
15 days free guest house
Relocation allowance

Note :- We don't any kind of Fee or Registration Fee or any other charges for our services

Best Regards,
Sourabh Bakshi
Connecting The Dots
+91 9779924404