Tech Support Executive / technical support Executive

Tech Support Executive / technical support Executive

SiliconVeins Private Limited
Mumbai Mumbai City
1 - 4 Years
Not Specified

Job Description

Hi Candidate, 

Greeting of the day!!!

Company Profile : 
SiliconVeins Private Limited is a startup company focused in developing products that solve problems holistically. We focus on solving user problems using out of the box solutions that make people's lives easier.
We venture into creating products that revolutionize the way in which we use technology.

Company Website : https://siliconveins.com/
Designation : Tech Support Executive

Job Descripition :
· Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.
· Walk customers through the process of installing the software on their machines and starting up the program for the first time.
· Help customers troubleshoot & Tally issues they encounter while using the software and provide actionable tips to resolve the problem.
· Assume remote control over customers’ computers when necessary to resolve problems.
· Diagnosing and solving software faults.
· Logging the queries of customers and employees.
· Responding in a timely manner to service issues and requests.
· Ability to focus and follow-through to resolution of issues.
· Updating self-help documents so customers/employees can try to fix problems themselves.
· Excellent written and verbal communication skills.

Skills Must Required :
1. English Communication Skills
2. Tally Knowledge Is Must
3. Customer Support / Tech Support Experience.
4. Inbound Calling Experience.

Any candidate interested so please email your profile on : [HIDDEN TEXT] or else do refer to your needed friends. 

Thanks & Regards, 
Nikita Mehra
HR Manager 
Silicon Veins Pvt Ltd 

SiliconVeins Private Limited is a startup company focused in developing products that solve problems holistically. We focus on solving user problems using out of the box solutions that make people's lives easier.
We venture into creating products that revolutionize the way in which we use technology.

About Recruiter

Functions : IT

Industries : IT/Computers - Software

Skills/Roles I hire for: Non IT & IT

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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