Tech Support Engineer

Tech Support Engineer

Standard Chartered
3-6 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Infra procurements

  • Interface integration process implementation

  • Reverse engineering requirements and develop process models as needed to support automation delivery

  • Ensuring the quality and timeliness of delivery

  • Ensuring constructive working relationships within team and with external groups

  • Handling application incidents

Role Responsibilities:

  • Strong fundamentals and hands-on skills in Linux/Unix/Windows Operating systems administration

  • Strong knowledge in installation/configuration/administration of Web Server, Application Server

  • Excellent working knowledge software provisioning, configuration management, and application deployments

  • Good knowledge in tools tools like Jenkins, Git, sonarqube, monitoring

  • Ability to analyze and resolve complex infrastructure resource and application deployment issues

  • Data communication, network knowledge & Information security knowledge is an added advantage

  • Manage backup and recovery & conduct asset management

  • Good experience working in physical/virtual (vmware) and VDI

  • Good experience in standard monitoring tools like AppDynamics, ITRS, Grafana

  • Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP)

  • Manage, coordinate, implement and remediate security compliance & vulnerabilities

  • Work with engineering/development teams, develop strategies and implement solutions for managing database back-ups, restoration and replication

  • Support and coordinate the implementation of database products MS SQL, (Oracle, PostGres, MongoDB) on a variety of platforms (VMware 6.x, Oracle DaaS, Amazon RDS)

  • Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts

  • Provide database diagnoses to remediate issues working with DBA&rsquos

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Leadto achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Our Ideal Candidate

  • UG: Any Graduate in Any Specialization

  • PG: Any Postgraduate in Any Specialization

Must have:

  • Bachelor&rsquos degree and experience

  • 3+ years support experience

  • Should have excellent Software & Release support background

  • Basic knowledge of Infra , CICD and dealing with SQL databases

  • Excellent communication skills and should be able to explain the technical solutions to business stakeholders

  • Need to be able to document queries and presentation of results (graphs, trend, etc.)

  • Must be fluent in English (written and spoken)

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position Preferred

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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