Team Member - Customer Service-PERSONAL LOANS-Customer Service

Team Member - Customer Service-PERSONAL LOANS-Customer Service

Kotak Mahindra Bank Limited
Kanpur India
3-4 years
Not Specified

Job Description


Job Description :
JOB Role:
Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT’s
Welcome calling / dispatch of welcome kits PDC/ NOC
Customer retention and limiting foreclosures as budgeted.
Responding to customer emails/letters and handling phone calls and walkins
Cross selling of CASA /PL/ Top Up/Insurance and other group products as defined – Generating Revenues
Lead Generation through references
Handling RBI and BO complaints and responding to them
Replying to customer emails and letters.
Reporting MIS and tracking it daily for team members.
Any other customer care related activities.
Handling team escalations and taking it to closure.
Handling 5 people who will be team members
Job Requirements:
Qualification - Graduate from a recognized University.
Job Knowledge–Understanding of personal loans will be an added advantage; Comfortable with handling customer walk-ins, open to doing sales and service
Skills & Experience– Quick learner ; Excellent written and oral communication, Customer centric; 3-4 years experience

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