Team Member - Customer Service-PERSONAL LOANS-Customer Service

Team Member - Customer Service-PERSONAL LOANS-Customer Service

Kotak Mahindra Bank Limited
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Job Description



  1. . Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
    .Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
    .Digital Adoption for all Retail Asset Clients
    .Achieve Cross sell Targets set as per KRA's
    .Quality of Service Request and Resolution as given to customers.
    Job requirements:
    .Some experience in Customer Service would be an added advantage
    .Believes in team work
    .Taking ownership of customer issues and taking them to end to end resolution
    .Apply best practices and focus on areas of improvement
    .Focused towards achievement of own KRAs
    .Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
    .Proficiency in WORD and EXCEL/PPT preferred
    Eligibility:
    .Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
    .Applications can be made for roles in same level or one level above.

Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management. It is India's third largest private sector bank by assets and by market capitalisation as of November 2021. As of February 2021, the bank has 1600 branches and 2519 ATMs.

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