Team Member - Customer Service-PERSONAL LOANS-Customer Service

Team Member - Customer Service-PERSONAL LOANS-Customer Service

Kotak Mahindra Bank Limited
3-4 years
Not Specified

Job Description


JOB Role:
.Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT's
. Welcome calling / dispatch of welcome kits PDC/ NOC
. Customer retention and limiting foreclosures as budgeted.
. Responding to customer emails/letters and handling phone calls and walkins
. Cross selling of CASA /PL/ Top Up/Insurance and other group products as defined - Generating Revenues
. Lead Generation through references
. Handling RBI and BO complaints and responding to them
. Replying to customer emails and letters.
. Reporting MIS and tracking it daily for team members.
. Any other customer care related activities.
. Handling team escalations and taking it to closure.
. Handling 5 people who will be team members
Job Requirements:
. Qualification - Graduate from a recognized University.
. Job Knowledge-Understanding of personal loans will be an added advantage Comfortable with handling customer walk-ins, open to doing sales and service
. Skills & Experience- Quick learner Excellent written and oral communication, Customer centric 3-4 years experience

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