Team Manager

Team Manager

Reliance Jio Infocomm Limited
Patan - Gujarat
0 - 50 Years
Not Specified

Job Description


Job Description :
  • Job Responsibilities :
    1. Enable team members to deliver exceptional customer experiences
    2. Communicate any product and process changes to the team leaders
    3. Monitor performance target trends and provide coaching to the
    advisors
    4. Ensure all relevant business communications are cascaded to the team
    5. Analyze performance trends at a site level in order to perform root
    cause analysis
    6. Determine trends, challenges and improvement opportunities
    7. Ascertain continuous improvement by investigating and addressing root
    causes
    8. Provide feedback to operational management on performance trends
    9. Set the expectations of the in terms of quality and service
    performance
    '
  • Skills & Competencies :
    1. Communication skills
    2. Planning and organizing skills
    3. Problem solving skills
    4. Leadership Skills
    5. Customer service orientation'

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