8+ years of relevant experience Complaints Management for the role Team Manager Kolkata
Team handling skill is a must.
Organizational skills and ability to strategize optimal team performance
Quality Verbal and written communication and interpersonal skills
Good knowledge of analytics and ability to achieve operational excellence
High affinity to process driven tasks and attention to detail
Knowledge of clinical research and Pharmacovigilance processes
Provide in depth analytics knowledge with a primary responsibility for providing functional and technical guidance and support on commercial systems in line with strategic initiative for Client
Review processed complains cases to verify accuracy consistency and compliance with process requirements and review case data for special scenarios.
Ensure tasks and activities are performed according to the work instructions Procedures and policies
Excellent communication is required.