Team Manager, Comp Svcs

Team Manager, Comp Svcs

Amazon

Job Description



Job Description :
Job summary
Join Amazon's People eXperience & Technology (PXT) Organization and help make a difference for all Amazonians! We are recruiting for a Compensation Services Team Manager. This position is based out of HYD16 and leads a group of associates to ensure prompt support for global employees in off-cycle compensation specific processes. The role focuses on the management of the day-to-day operations, being the point of contact for escalations, and management of the relationship with business partners and/or stakeholders. A very strong and analytical mind is required, as is the ability to manage under pressure and prioritize efficiently.

RESPONSIBILITIES

Project Management and Communication:
  • Identifies customer impacting issues and implements solutions and process improvement to increase customer satisfaction. Participates in cross-functional process improvement initiatives.
  • Responsible for overseeing volumes, escalations, quality, and reporting ensuring the team meets service level commitments.
  • Drives solutions to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager.

People Management:
  • Manages, leads, and develops a team of associates and ensures high service delivery and execution. Responsible for the overall direction, performance management, coordination and evaluation of the team.
  • Achieves performance targets and objectives in line with the network wide vision and goals.
  • Develops and communicates policies to associates and becomes the primary information source for staff. Follows-up to ensure compliance and consistency taking corrective action as necessary and documenting the issue and actions taken.
  • Manages the workflow of the team to maintain service levels and ensure equitable workloads among team members.
  • Carries out supervisory responsibilities in accordance with Amazon's policies and procedures. Additional responsibilities include interviewing, motivating employees, planning, assigning and directing work, rewarding and disciplining employees, and effective conflict resolution.

Customer Service:
  • Responds to queries from team, internal business partners, and customers.
  • Managing key stakeholders, both internal & external, and partnering with them for process enhancement.

Subject Matter Expertise:
  • Subject Matter Expert for customers, stakeholders, and team on off-cycle compensation processes, queries, and issues.
  • Strong understanding of Employee Services and Compensation processes workload and priorities.

Basic Qualifications :
  • 5+ years of experience in HR or related field
  • 2+ years of people management experience.

  • Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike).
  • Exceptional communication.
  • Strong management of MS Office.
  • Superior attention to detail and ability to prioritize in a fast-paced environment


Preferred Qualifications :
  • Global Transfer Services experience.
  • Previous experience with compensation and compensation related processes. - Prior work experience with HR, Recruiting Systems or human capital management software.
  • Technical skills to manipulate and analyze data and present recommendations in a variety of formats.
  • Comfortable working with large amounts of data, developing metrics and reporting tools.

Job Details

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About Amazon

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Source : www.amazon.jobs

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