Team Leader -Workforce Management

Team Leader -Workforce Management

Conneqt Business Solutions Limited
Hyderabad / Secunderabad
3 - 8 Years
350000 - 400000 INR

Job Description

• Publish Process Roster through roster publishing software
· Responsible for Real Time ACD Monitoring and managing process SLAs.
· Ensure timely and accurate Process Shift Swaps and shift preferences
· Manage the recording and reporting of leaves
· Manpower forecasting on coordination with Operations
· Monitor SLA to ensure that the same is running at an optimum level
· Maximum utilization of manpower
· Schedule briefings for the teams
· Monitor Roster adherence
· Ensure timely and accurate reporting of absenteeism
· Monitor and Track Shrinkage
· Familiarize & Adhere to TBSS information security & quality policies and standards that relate to one's work.
· Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords
· Awareness of access rights to information & information systems.

Conneqt Business Solutions Limited

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Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Service

level Hiring For: Junior Level, Mid Level, High Level

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