Team Leader - Voice Process

Team Leader - Voice Process

Amal Infosystems Private Limited
Navi Mumbai
4 - 9 Years
Not Specified

Job Description

Position: Team Leader - Voice Process
Location : Vashi, Navi Mumbai

Education: Any Graduate /Post Graduate/MBA (Direct Education)
1. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
2. Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues
Effectively manage customer escalations
3. Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency
Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution
4. Good communication and people skills.

PES HR SERVICES IS A RECRUITMENT AND STAFFING COMPANY BUILT ON TRUST. THE COMPANY SERVICES SENIOR AND MID LEVEL POSITIONS ACROSS VERTICALS OF AEROSPACE, OIL AND GAS, FINANCE, INFORMATION TECHNOLOGY, EDUCATION AND OTHER AREAS. WE HAVE A TEAM OF 35 RECRUITMENT PROFESSIONALS BASED OUT OF OUR OFFICES IN MUMBAI. WE HAVE HANDLED ASSIGNMENTS PAN INDIA AND ACROSS THE WORLD.

About Recruiter

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Functions : Sales/Business Development, IT

Industries : IT/Computers - Hardware, IT/Computers - Software, Other, Other

Skills/Roles I hire for: Sales, BDM

level Hiring For: Junior Level, Mid Level, High Level

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