• Analyze various reports to enhance productivity and conversions
• Ensure team meets and exceed Stipulated Timelines and Service level Agreements.
• Achieve KPI and productivity targets of Self & Team.
• Monitor and maintain quality of interaction with customers.
• Prepare and submit periodic Team performance reports.
• Call handling to develop first hand sensing of customer pulse and manage irate customers.
• Audit Calls and identify the training requirements of each Team Member.
• Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
• Team’s individual target/Unit qualitative and quantitative targets are met.
• To ensure that at no point in time the team lacks supervision.
• Team Leads are responsible for staff retention
• Handling team & shop floor escalations calls and providing end to end resolutions.
• Attending call calibrations with quality and training team.
• Preparing monthly TL review to gauge individual and teams performance.
• Client interaction as and when required; incorporate feedback into the system.
• Give timely & real time feedback with a view towards improving Operational and individual efficiency.
• Administratively manage a team of Customer Service Executives along with their performance.
Functions : Customer Service/Call Centre/BPO
Industries : ITES/BPO
Skills/Roles I hire for: Service
level Hiring For: Junior Level, Mid Level, High Level
Let us know what kind of job opportunity you’re looking at ,we can find you the perfect job in no time! What are you waiting for? Call 9779924404 or whats app on the same number we will get in touch with you ASAP!
Excellent knowledge in Open Source, JAVA and Android development environment.Experience of SDLC. Retro Fit Vs Volley, Broadcast Receivers, GCM integration, Intent vs Sticky Services, Fragments. RX JAVA, Dragger, Observables.
Find best customer service jobs and apply for opportunities at all levels including CSR, TL, trainer, QA & MIS.Whether you’re looking for Voice or Non Voice, we’ll make your hunt for your next role fast and as easy as possible. Call @ 9779924404.
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